Operation Management

We pride ourselves in handling operations of prime International Airlines for over two decades. We are confident that our specialized and trained team of quality and experienced staff could handle effectively any operation as per the guidelines set by our principals. Our team of over 200 staff is spread across our 8 offices in India.

We undertake various assignments such as :

1. Addressing all incoming telephone calls & servicing the query desk
2. Responding to all clients on e-mail/letter's/fax on behalf of the Principal
3. Acting as the Booking/Reservation Office of the Principal
4. Acting as the Payment collecting Office on behalf of the Principal
5. Addressing and handling all Taxation and Legal pendency's of the Principal
6. Issuing of Ticket's/Vouchers on behalf of the Principal
7. Handling Customer Complaints and providing after sales & customer services
8. Airport handling on behalf of the Principal

Our excellent track records and recognition in the national awards presented to us speaks volumes of our "exceptional" services offered.

If you'd like to learn more about how our operation management strategies can make a positive impact on your business please contact us at info@pathikareps.com.